Request, select and start your care with Elder
We have connected over 5000 families to carers in MyElder.
Personalised 5* support
Faster placement
Clear and transparent pricing
Intelligent carer matching
Introducing life-changing connections between families and carers.
Watch our short introductory video to learn how Elder works
What our customers have to say!
Sami Wade
Ahmed
Sonia Blake
Get everything in place in 24 hours
Share your care request
Tell us what you’re looking for using our simple request form, and build your care profile to give us a complete picture of the care that’s needed.
Select the right carer
You’ll start receiving profiles of your uniquely matched carers in 24 hours. Chat online to carers you’d like to know better, or arrange a phone or video call.
Prepare for care
Use MyElder to communicate with your chosen carer and the Elder support team, manage your care schedule, and set up secure payment.
MyElder is the only platform you need to arrange and manage care.
Capture and manage recipient details
Keep healthcare details up-to-date and in one place to ensure safe and sufficient care delivery for your loved one.
- Easily update details when things change
- Allow carers to fully understand care needs
- Clinical team on hand to review
Review and communicate with carers
Review suitable carers interested in providing care for your loved one. Use chat to talk to them, arrange video calls or even meet in person
- Review previous experience and intro videos
- Background checks carried out by Elder
- Communicate directly to Elder and Carers
Manage care around your schedule
Request and edit care placements within the platform at ease. Have consistency of care moving forward with rotations among previous carers if needed.
- Manage care schedule to request additional care
- View your loved one’s care schedule easily
- Invite family to collaborate and view care in place
FAQs
Absolutely. Live-in carers offer assistance with a huge range of day-to-day requirements – including hygiene and grooming.
Putting your loved one at ease during this sort of care is tricky, but live-in carers are uniquely positioned to do just that. They can devote the time and attention required to build trust, as well as get to know just how much help they need to offer.
Of course. Live-in carers move into your loved one's home to offer 24-hour care – even if that means getting up occasionally in the middle of the night.
They'll help create routines around bedtime, ensuring better quality sleep for improved wellbeing. They might also get your loved one to the toilet if they need it, or put their mind at ease if they're confused.
If you begin to need more regular or intensive night-time support, you may benefit from a dedicated night carer, to ensure your day time live-in carer is getting enough rest.
A carer who moves into your loved one's home with them will need their own space in which to sleep and spend time when they are not actually providing care. Most commonly, a carer will have a bedroom of their own, but if this is not practical, you could adapt a reception room or study for them to use – as long as it's a private space i.e not a thoroughfare to another room or in regular use by other family members during the day.
The live-in carer will not need a bathroom of their own, although this would be preferable. They will need clean and functional bathroom facilities that they can use, and if sharing a bathroom, there should be somewhere for them to store toiletries.
We also recommend setting up a WiFi connection if you don't have one already. The internet is useful for many things, including keeping in touch with Elder, which can be even more important if you live in a rural location with poor phone signal.
Once you've got in touch and told us your care requirements, We'll review this information carefully and uniquely match you to a selection of carers we think would be a great fit for you.
You'll have time to review a detailed profile for each carer you're matched with in your MyElder account, as well as an introductory video where they'll talk about what they enjoy about being a carer and their experience, as well as their hobbies and interests. Then you simply need to confirm which carer you like best. You can also speak directly to them using the chat feature within MyElder, or arrange a phone call.